EXCHANGE POLICY

Meg & Meg wants you to be super satisfied with your purchase. If you need to exchange, we'll help you! You can exchange your product in two situations:

1. DEFECTS
If you notice any defect while using it, you must notify us of the problem within 30 days of receipt, and we will exchange it for a new product of the same model. If we no longer have it in stock, you will have the right to choose a new product of the same value or receive your money back after returning the product, ok?
In these cases, shipping costs are on us.

2. EXCHANGE
Is everything fine with the purchase, but you want to exchange your product for another one in the store? No problem, if it's within 30 days of receiving the product, send an email stating which new item you would like to have, and we will analyze if the exchange is possible. It's important to remember that the product must not have been used and must be returned in perfect condition. Shipping for exchanges is at the customer's expense, so we will arrange these details via email.

RETURN POLICY

If you received the product without any defects and still don't want to keep it, you can return it according to the rules below:
a. The return notification must be made within 7 business days after receiving the product by phone, email, or message.
b. We will generate a postage authorization with Correios, and the product must be returned to the Meg & Meg address in perfect condition without any signs of use. This shipping is at our expense.

After it is returned, we will analyze the product, and if it is in perfect condition, the full amount will be refunded to you as a payment reversal or as a voucher on the website.
Send an email to ajuda@megemeg.com.br, and we will help you as soon as possible.

CREDIT CARD OR PIX REFUND

The refund will be made to the same card used for the purchase. The time frame for the amount to appear on your statement is up to 60 days (or 2 statements), depending on your bank.
If you paid by PIX, the amount will be refunded to the same account you used to make the purchase. These deadlines should be counted after our contact via email arranging the refund, ok?