You can choose your payment method between PIX and Credit Card. Transactions are processed by Mercado Pago, and for credit card payments, we accept installments in up to 3 interest-free payments.

Yes, you can! Installment options with and without interest will be offered at checkout.

Delivery time will vary according to the shipping method chosen.

We will post your purchase within 3 business days (normal period) or, in the case of pre-orders, after confirmation of receipt of the merchandise at Meg & Meg. On average, packages sent to the country's capitals and cities in the São Paulo metropolitan region take between 1 and 5 business days to arrive. For other locations, the deadline varies from 3 to 24 business days. You will be informed of the estimated delivery time when you complete your order!

As soon as your package is dispatched, we will send you the tracking code. Remember to track your purchases on the Post Office website! They make up to 2 delivery attempts to the final destination, and if no one receives the package, it is returned to Meg & Meg. A new shipping fee will then be charged, ok?

We use your Brazilian Individual Taxpayer Registry (CPF) for issuing invoices.

If you received the product without any defects but still don't want to keep it, you can return it according to the rules below:

1. Return notification must be made within 7 days of receiving the product via email or message.
2. The product must be returned to Meg & Meg's address in perfect condition, with original packaging and no signs of use.
Once returned, we will inspect the product, and if it is in perfect condition, the full amount will be refunded to you.

The refund will be issued to the same card used for the purchase. The time it takes for the amount to appear on your statement is up to 60 days (or 2 billing cycles), depending on your bank.
If you paid via PIX, the amount will be refunded to the same account you used for the purchase. These timelines should be counted after our contact via email to arrange the refund, okay?

Meg & Meg wants you to be completely satisfied with your purchase. If you need to exchange an item, we're here to help! You can exchange your product in two situations:

1. DEFECTS
If you notice a defect while using the product, you must notify us of the problem within 30 days of receipt, and we will exchange it for a new product of the same model. If we no longer have it in stock, you will have the right to choose a new product of the same value or receive your money back after returning the product, ok?
In these circumstances, shipping costs are on us.

2. EXCHANGE
Everything is fine with your purchase, but you want to exchange your product for another item in the store? That's okay, if it's within 30 days of receiving the product, send us an email stating which new item you would like, and we will assess if the exchange is possible. It's important to remember that the product must not have been used and must be returned in perfect condition. Shipping costs for exchanges are the customer's responsibility, so we will arrange these details via email.

We can help you with that! Just send an email to ajuda@megemeg.com.br with your name and order number. We'll check what might have happened to your box.

In this case, you can send an email to ajuda@megemeg.com.br. We will analyze the reason for the return and help you with the reshipment. If the address was incomplete or incorrect in the registration made on the website, we will need to charge a new shipping fee, okay?

We are currently not offering local pickup

Unfortunately, we do not accept exchanges for these items, only returns within 7 days of receipt.

Currently, we do not have any customized products :)

Not exactly. Each monitor displays colors differently, so you may see a slightly different shade than the original product.
If you would like more details about the products, send us an email and we will send you more photos :)